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How to prevent and manage customer chargebacks

10 August 2023 by

When your customer calls to say their order hasn’t arrived, there should be a well-known path to solving any disputes, says Fiona O’Regan from Square

News

Delivery and takeaway sales down again year-on-year in April but decline slows

17 May 2023 by

Britain’s leading managed restaurant groups saw delivery and takeaway sales drop 1% year-on-year in April, the new Hospitality at Home Tracker from CGA by NIQ shows.

Delivery and takeaway sales drop again in February News

Delivery and takeaway sales drop again in February

16 March 2023 by
Delivery and takeaway sales slip in January as consumers tighten spending News

Delivery and takeaway sales slip in January as consumers tighten spending

20 February 2023 by
Delivery and takeaway sales still double pre-Covid levels News

Delivery and takeaway sales still double pre-Covid levels

23 January 2023 by
Minute on the clock: Anton Soulier, founder, Taster News

Minute on the clock: Anton Soulier, founder, Taster

24 November 2022 by

Delivery and takeaway more popular with consumers following rise in inflation News

Delivery and takeaway more popular with consumers following rise in inflation

11 October 2022 by

More people are now ordering food for delivery and takeaway than they were last summer before[...]

Seamless service at the touch of a button Business

Seamless service at the touch of a button

06 June 2022 by

Over the last two years there has been a rush to adopt technology that makes contact-free[...]

Delivery and takeaway sales slip as consumers return to eating out News

Delivery and takeaway sales slip as consumers return to eating out

27 April 2022 by

Britain’s managed restaurant and pub groups’ delivery and takeaway sales remain more than double pre-Covid levels[...]

Deliveries and takeaways double pre-Covid levels in February, but growth slows News

Deliveries and takeaways double pre-Covid levels in February, but growth slows

18 March 2022 by

Britain’s managed restaurant and pub groups’ delivery and takeaway sales continue to run at more than[...]

Business

Viewpoint: keep your business close to home

Logistics, carbon reduction or suppliers – there are no downsides to living it local, says Paul Brown, managing director at Hillbrooke Hotels"

24 February 2022 by
Count the cost: how to manage ever-increasing business costs Business

Count the cost: how to manage ever-increasing business costs

23 February 2022
by

The perfect storm of price increases means operators are seeing things get dramatically more expensive. Ben Walker investigates how to balance the increase for customers whilst keeping costs down

Omicron fears led to spike in delivery and takeaway sales in December News

Omicron fears led to spike in delivery and takeaway sales in December

24 January 2022
by

Britain’s leading restaurant and pub groups recorded a sharp increase in delivery and takeaway sales as the Omicron variant impacted some consumers going out in the run-up to Christmas.

Pandemic pivoting brings success to some but huge losses prevail In-Depth

Pandemic pivoting brings success to some but huge losses prevail

11 January 2022 by

Rick Stein enjoys £1m profit and takeaway and deliveries grow, but large restaurant groups experience collective[...]

The just-in-time model isn’t dead, it just needs to be nimble and agile, says Tevin Tobun Business

The just-in-time model isn’t dead, it just needs to be nimble and agile, says Tevin Tobun

07 January 2022 by

We shouldn’t have to worry about food and fuel shortages when all we need is a[...]

Viewpoint: learning supplier lessons the hard way Business

Viewpoint: learning supplier lessons the hard way

05 January 2022 by

With thousands of children potentially affected by shortages, it’s up to schools to create a supplier-proof[...]

Staff and supply shortages cause temporary closures at 'one in five restaurants' News

Staff and supply shortages cause temporary closures at 'one in five restaurants'

06 December 2021 by

One in five restaurants have been forced to temporarily close due to staff shortages or supply[...]

News

Delivery and takeaway sales growth slows in October but still at all-time high

The growth in delivery and takeaway sales has slowed down as consumers have returned to pre-Covid eating-out habits, although the revenue from at-home sales has continued to run at nearly double 2019 levels. "

18 November 2021 by
DJ Khaled opens London delivery kitchen as part of 'biggest restaurant launch in history' News

DJ Khaled opens London delivery kitchen as part of 'biggest restaurant launch in history'

12 November 2021
by

American rapper and producer DJ Khaled has launched his first delivery restaurant in London, one of over 150 locations to launch simultaneously across the world yesterday (11 November).

Delivery and takeaway sales stay above pre-pandemic levels News

Delivery and takeaway sales stay above pre-pandemic levels

22 October 2021
by

Delivery and takeaway sales at managed restaurant and pub groups in Britain were more than double pre-pandemic levels in September, according to the latest edition of the CGA & Slerp Hospitality at Home Tracker.

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