Winterhalter refines installation procedure

06 March 2019 by
Winterhalter refines installation procedure

Kieran Lynch, managing director of Winterhalter's service division, said: "We have to hold our hands up and admit that the increase in sales over recent years had put a lot of strain on our installation team. Our customer support has to be as good as the machines we are installing - but to be best in class, we realised we needed to make major changes and investments in the service team."

The investment means that Winterhalter will have more than 90 engineers on the road who are qualified to install the company's machines and will see the install teams divided into regions, with a new customer support team, using advanced logistics software, ensuring the most efficient and fast installation service with a target to install within two days of the order, or less.

"We have initiated a major training programme and we'll be expanding the fleet of vans, to ensure our engineers have everything they need to install the customer's warewasher, without a hitch," added Lynch.

For dealers who prefer to carry out the install themselves, Winterhalter will be offering a support package, including advanced training, to help them deliver the best service to their customers.

Winterhalter offers Pay Per Wash scheme on its PT hood type machines

Get The Caterer every week on your smartphone, tablet, or even in good old-fashioned hard copy (or all three!).
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking