Over a third of the hospitality industry is ready to move on to a new role, according to an authoritative survey of 12,000 employees.
The results of The Caterer's Best Places to Work in Hospitality 2014 Awards survey, run in partnership with Purple Cubed, found that employee engagement should be made a priority in the coming year if businesses want to retain their talent.
The survey quizzed 11,997 respondents across 52 companies. It invited employees to select the top six most important characteristics of a great place
to work and place them in order of importance.
Overall, team respect was considered the most important factor in making a great place to work. The employees also said their employers were good at paying on time, but were less impressive when it came to inspiring their teams.
Each company received individual results from the survey to inform its people strategy. Jo Harley, lead director at Purple Cubed, said it was worrying but unsurprising that over a third of the hospitality workforce were ready to leave.
She added: "The economy has picked up; we're seeing restaurants and hotels opening and the jobs market is starting to flourish. However, with the average cost of replacing a frontline employee at almost £5,000 and retention of talent critical for growth and success, this must become a key priority."
Harley said that employees were more likely to remain if five key drivers were being met: inspiring leadership, open communication, opportunities to develop, shared values and a clear career path. Harley added: "In service-orientated businesses, your people are your product. Without them, or their hard work, you'd have very little. Therefore it's vital that this is recognised and your people are treated with the respect they deserve for the
contribution they provide."
But she warned that the findings meant that hospitality businesses still had some work to do, particularly as not even half of employees would recommend their employer as a best place to work.
"We need to understand why they wouldn't recommend their friends or family to work at the same place and use this information to make changes which will boost employer brands and help build strong talent pipelines," Harley said.
What makes a nest place to work in hospitality?
1. Team respect
2. Produce results
3. Good, open communication
4. Development opportunities
5. A positive working environment
6. A work-life balance
What are hospitality businesses good at?
1. Paying people on time
2. Respecting their people
3. A clear mission and purpose
4. A good induction
5. Trusting their people
6. Inspiring leadership
How to improve your employee engagement
If you want to find out what drives your employees to perform, enter the Best Places to Work in Hospitality Awards 2015.
Each entrant takes part in an online survey, created by Purple Cubed, in which employees explain what motivates them and how they rate their employer.
This confidential survey can then be used to inform people practices and improve business performance. Furthermore, the top 30 employers in the rankings are recognised with an award for being a Best Place to Work in Hospitality - a vital differentiator when it comes to recruitment and retention - and each of the 30 is in with a chance of winning the Best Employer Catey.