AI-powered customer orders, automatic stock management and hourly hotel pricing: The best new hospitality technology

Hospitality software and hardware must be cutting edge to ensure operators are as efficient as possible.

 

Artificial intelligence is frequently being deployed to accelerate operations, while systems can be combined to streamline transactions from order to payment.

 

But with the speed of technological developments, it can be hard to keep up with the market. Therefore, we have brought together the latest and greatest hospitality technology launches to smooth your business operations.

 

Find new hospitality technology below.

 

Square and Stampede partner on guest data

 

Guest engagement technology provider Stampede has launched a module with Square Restaurant point of sale that will enable restaurants to unify orders, payments and guest data on a single platform. Operators can use the Square Restaurant POS and Stampede PayOS together to capture insights about guest purchases, value and frequency, both during and after their visit. The data is merged with guest profiles stored in the Stampede system and is visible to front of house teams on the Square Restaurant POS system. As well as helping to personalise marketing, operators can use it to access granular-level reporting, guest engagement and revenue.

 

Price Stampede Pro Subscription, from £399 per month, per venue

 

Site-wide hotel telephony

 

Focus on Hospitality, powered by Focus Group, has signed a partnership with hospitality telephony provider Evolve IP to deliver cloud-based telecoms and communications for hotels. The system is suitable for large complexes and uses AI integration to streamline call routing to appropriate departments. It also offers virtual agents that use advanced sentiment analysis to gain a deeper understanding of guest preferences and emotions in order to automate customer care.

 

Price From £4.99 per user per month

 

AI-powered stock management

 

Inpulse management software, which was founded in France in 2018 by Brice Konda and Valentin Pignolet, has launched in the UK for fast-growing restaurant chains and large groups. Inpulse automates stock management and analyses data in real time to ensure orders are correct, therefore reducing waste, and checks invoices automatically.

 

Price £100-£200 per point of sale

 

Hourly hotel pricing updates

 

Revenue management software PriceLabs has upgraded its pricing recommendations for independent hotels to make them more accurate and frequent. Local, hourly pricing updates from up to 350 nearby properties can give hotels a faster way to respond to shifting demand and changes in occupancy, with the new Real-Time Sync add-on refreshing pricing as frequently as every 60 minutes. PriceLabs’ Hyper Local Pulse algorithm automates revenue management by adjusting rates based on publicly available data, competitor pricing trends and occupancy levels.

 

Price Dynamic Pricing & Portfolio Analytics, £5.36 per room per month

 

AI agent for instant call answering

 

Flipdish has launched Flipdish AI Phone Agent, a conversational AI system that ensures restaurants never miss a call or an order. The system answers calls instantly, takes orders, recommends upsells, accepts payments and sends orders to the restaurant’s point of sale or kitchen printer, all within the Flipdish ecosystem. The system also recognises returning guests, understands their loyalty status and can suggest tailored offers to encourage repeat visits.

 

Price £99 per location per month, discounted to zero until the end of 2026, plus a small transaction fee on every order