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Rezcontrol – the listening PMS
Take control of your bookings, rates, revenue and reporting – all in one place
There are so many aspects to think about when choosing a property management system for your hotel – much of which will depend on the size and scope of your property, the integrations needed, your budget and future planning considerations.
While all cloud-based hotel management systems will have core functions in common, they are all different, with very different service levels. Some are ‘one size fits all’, while others, like Rezcontrol, are tailored to customers’ needs and supported accordingly.
Innovation, service and value
Rezcontrol’s core values, which run through everything they do, are innovation, service and value.
“We not only offer a complete, cutting-edge, cloud-based software solution designed to put hoteliers in control,” said Sarah Cade, director at Rezcontrol, “but with our 30-year track record, we understand what hoteliers need to run their operations smoothly and profitably.”
“Many of our support and onboarding team have worked within hospitality and so genuinely know what hotel staff – both management and reception – need their PMS to do, in terms of day-to-day functions, planning, reporting and analytics.”
Real increases in turnover, upsell revenues, guest engagement and satisfaction
Rezcontrol prides itself on its intuitive simplicity, depth of functionality, transparent pricing and outstanding UK-based customer service – so hoteliers and their teams can spend time with guests rather than on admin.
This leads to tangible, quantifiable results. In the year it moved to Rezcontrol, Marsham Court Hotel in Bournemouth increased its turnover by an average of £350,000 or 10%, while The Elms Hotel & Spa in Worcester has seen a 60% uplift in revenue from upsells and 100% in extras from our guest engagement module. The Oak Tree Inn on Loch Lomond has seen a significant increase in efficiencies.
Rezcontrol is highly recommended by Fuller’s Hotels and Inns and Brakspear’s Honeycomb Houses as well as by the famed Polizzi Collection.
New booking engine puts rooms, tables and extras in one basket
“We have also spent much of the past year developing a new booking engine which adds real value,” said Cade.
Launched in autumn 2024, it allows guests to add rooms, dinner reservations and extras to the same basket, with one payment and one invoice, making the booking process easier for guests and hotel staff alike.
“Your guests won’t have to leave your website to complete their booking and will be able to select their precise requirements in one simple step, with a single confirmation,” said Cade.
The booking engine offers several other features and advantages:
- The chance to build flexible packages
- Unlimited rate options with dynamic pricing
- Detailed room choices will automatically be offered based on live availability
- Alternative dates and locations are offered automatically
- Live inventory on extras
- URL-driven seasonal promotions or offers
- Direct promo link available
- Google Hotel Ads integration
Rezcontrol’s customer and technical support is available 365 days a year, and their service is legendary. In the words of some of our key customers:
“We definitely made the right call” – Jonathan Lawley, Brand Manager, The Polizzi Collection.
“We love working with a supplier who really makes us feel valued” – Natasha Wildash, Group Accommodation Strategy Manager for Fuller, Smith & Turner.
“Having worked with many systems over the years, Rezcontrol is the best on the market. We have dramatically increased efficiency through their automations” – Sid Kostromin, Rooms and Revenue Manager, Brakspear’s Honeycomb Houses.
Case study: the Oak Tree Inn
The Oak Tree Inn is a charming, family-run hotel with 42 bedrooms on the banks of Loch Lomond in the picturesque village of Balmaha.
As a family business, in a hotel which enjoys maximum occupancy at peak times, before Rezcontrol it was difficult to keep on top of all the tasks which needed doing, especially in the summer months.
“We are a small team and really saw the benefits of streamlining and automating our processes, as well as our internal communication and reporting,” said General Manager Martin Buchanan.
The Oak Tree Inn also needed a system which was easy to use, and simple for seasonal staff to pick up.
“With Rezcontrol you can see everything at a glance, from rates and availability to payments and packages,” he said. “As we’ve expanded, this has become increasingly important.”
Martin is also a fan of Rezcontrol’s automations. “Our guest engagement emails save so much time and bring repeat bookings, as well as looking so professional,” he added.
Overall he has found staff stress levels have reduced, and the automation of data flow between systems means far easier communication between departments.
“Onboarding was very smooth, and all our reservations were imported seamlessly,” he said. “Rezcontrol’s customer service is the best I’ve ever experienced. I’ve worked with a few systems, and this really stands out to both myself and the team.”
The Technology Buying Guide 2026
- AI: How to use artificial intelligence to take away tedious tasks
- Booking tools: Software that eases the path to the final click
- EPoS: Ways to make your electronic payment system work for you
- Guest experience: How to make the most of the digital touchpoints
- Property management systems: A practical guide to choosing your next PMS
- Workforce management systems: Organise shifts, take care of HR and look after your staff
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