The general manager of Galvin at Windows and maître d' for Channel 4's First Dates tells Katie Pathiaki his pet first date hate and why hospitality is like champion boxing
I started in the industry when I was 16 at a catering college in the southwest of France.
I did lots of placements and worked my way around France between the ages of 16 to 20. When I was 20 I moved to England and got a job at La Tante Claire in the original site on Royal Hospital Road, then I moved on to Le Gavroche, Sartoria and Brasserie Roux before meeting Chris Galvin in May 2006 and opening Galvin at Windows in the London Hilton on Park Lane.
I always wanted to work with the best and jumped at the chance to work at the three-Michelin-starred La Tante Claire. At the time they helped with accommodation, national insurance, bank accounts and so on. It seemed like a good idea and I donât regret it for a second.
I love speaking English. I had a good command of English while I was living in France and I enjoy being a foreigner!
You can take the boy out of France, but you canât take France out of the boy. Iâve been in England for 25 years. You could argue that Iâm more British than French. However, you canât erase the first 20 years I had growing up in France. Many of my ideas come from my time there, but you have to evolve and embrace change.
The best thing about being a general manager is having the freedom to do what I want and to decide how things are done. The best thing about being maître dâ in the First Dates restaurant is making people happy. We run a restaurant like any other, the only difference is that good service and great food is not its raison dâêtre â" itâs to match people and hope they hit it off.
My pet hate when watching a date is when people meet and do not know how to greet each other. There is some kind of cagey, cold welcome, where they donât smile or look each other in the eyes. Sometimes itâs a case of shyness, but other times itâs ignorance of how to make a good first impression.
I like to be creative and go where my heart takes me. I like to listen to music, I enjoy certain sounds and beats, and I like to write songs. When I create music I am in a world of my own and itâs exciting.
I launched National Waitersâ Day in 2012 because I wanted to make a change. The industry is not helping itself. We need to reach out to the general public and have people think it would be a great career for their child, nephew or grandchild. There are almost 300 catering colleges in the UK and there must be thousands of kids who come out of them every year, but where are they?
In February this year, I launched the Right Course, which aims to train prisoners and provide them with qualifications so they can work in the industry when they leave. The restaurant is run for prisoners by prisoners at no cost to taxpayers. I think everyone deserves a chance.
The industry has changed so much compared with when I started. There are more restaurants and more competition, which is pushing up quality. Thereâs so much diversity in London now, with amazing chefs, front of house and concepts.
If you want to succeed, you canât count hours. If you want to be a world boxing champion, then you have to be prepared to get a broken nose. If you donât want to have a broken nose, then forget it â" itâs not going to happen.
No matter what, youâve got to keep the faith and trust in yourself. Do good, be good. Work hard and surround yourself with good people. Keep on learning and keep on laughing. Youâve got to follow your dream. Youâve got to enjoy it too; money and the rest will follow.
I want to see the industry taking full responsibility and changing for the better. We also need to change the publicâs view of the industry. Itâs very hard to find staff in general, but British staff are even sparser. We have 70 front of house staff
and only two are British. Itâs difficult sometimes because the public want quality; however, the British donât want to do the job. They donât know how exciting it is â" itâs definitely better than siting in an office all day!