London’s oldest wine bar, Gordon’s, needed to modernise its operations without compromising its 19th-century charm. Here’s how Square provided the perfect solution.
Gordon’s struggled with outdated systems that didn’t integrate well. Square’s single point of sale eliminated these bottlenecks, making it easy to manage payments, orders, reporting and product information from one single system.
"Square’s integrations streamlined our operations," says Amanda Whiteside, Gordon’s administration manager. "We no longer juggle multiple systems, making our process much smoother."
Square for Restaurants allowed Gordon’s staff to shift their focus from backend operations to customer service. Square ensures orders are processed swiftly, enabling staff to deliver a personal touch in a fast-paced environment.
"Square lets our team focus on what we do best – exceptional service," Amanda noted.
With the addition of "The Cage" and upcoming "Deli-To-Go," Square’s flexibility made launching new operations effortless. Its seamless integration with the third party tools ensured smooth expansion without disrupting service.
"Introducing new ventures is now hassle-free with Square," Amanda said.
Square’s sleek, minimalist design blends into Gordon’s historic ambiance, delivering modern efficiency without clashing with the venue’s iconic look.
"Square’s design fits perfectly with our aesthetic," Amanda commented. "It enhances our operations while maintaining the atmosphere our customers love."
Switching to Square saved Gordon’s approximately £10,000 in fees, allowing reinvestment into the business.
"The cost savings with Square have been substantial," Amanda stated. "It’s been a game-changer for us."
Interested in how Square can grow your business? Contact our sales team today.