Pub owner apologises after being accused of using Track and Trace details to text female customer

The owner of a Cardiff pub has apologised after he was accused of using a personal phone number given to fulfil Track and Trace requirements to tell a female customer she had a “super pretty face”.

The owner of St Canna’s Ale House has also promised to improve safety and donate a night’s takings to Women’s Aid.

The woman’s partner took to social media to accuse the owner of breaching GDPR regulations in November. He is said to have texted the customer while she was at the venue telling her she didn’t have to wear a mask to go to the bar because she had a “pretty face”.

In a statement posted to the pub’s Facebook page the owner has said: “St Canna’s has always been known as a safe place to be, but recently that reputation has become tarnished. To grow and improve for the future we will be launching a series of positive initiatives aimed at re-establishing our reputation for safety and welcome to all. These will include becoming accredited with the Good Night Out campaign; implementing a safer spaces policy; overhauling our business practices around the management and prevention of Covid, supporting the charity Women’s Aid throughout 2022 including initially donating one whole Saturday night’s takings.

“We cannot change the past but we hope people will see the actions we have taken, and continue to support this small business as it plays its role in the local community.”

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