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Technology Buying Guide 2025: bring it all together with property management systems
Create your own customised technology platform that handles booking, payments and guest journeys through one piece of software
Hotel property management systems (PMS) have traditionally managed essential daily tasks such as bookings, room assignments and housekeeping, but with the rise of cloud computing, the PMS sits at the heart of a network of software integrations that provide a holistic view of guests and their preferences and real-time business intelligence, as well as offering automation of repetitive tasks.
User support from Zonal Hotel Solutions
What is it? Zonal’s PMS manages room bookings, including real-time channel management – 250 plus online travel agents (OTAs) – mobile check-in, in-room ordering, loyalty platform, payments, rate management and a marketplace for third-party application programme interfaces (APIs).
What does it do? The software is suitable for single or multi-site hotel operators. An onboarding team takes new clients through the set-up process before allocating a dedicated customer success manager to guide users through the features and functionality.
What the industry says
Customers include Oakman Inns, Stonegate Pub Company, Suburban Inns, Malhotra Group and Provenance Inns. Millie Walton, revenue manager of the Upham Group, says: “It was a big change for us, switching to a cloud-based PMS, but the system is really straightforward and the training and support we’ve received have been amazing.”
Contact
Visit www.zonal.co.uk/products/hotel-pms-system
Shiji Enterprise Platform tracks a guest journey
What is it? Shiji Enterprise Platform manages guest profiles across multiple hotels, including globally, and allows them to be analysed at individual hotel or head office level.
What does it do? It identifies duplicates and includes a comprehensive search for guests across all aspects of a hotel: spa, restaurant or rooms. Shiji’s PMS is a partner with Amazon Web Services to deliver enterprise-grade security, allowing hotels to choose their data storage locations from AWS’s global datacentres.
What the industry says Global customers include Langham Hotel Group and Peninsula Hotels – Shiji brought 50 hotels online in one month for one hotel chain.
Katie Forrest, head of engagement, learning and development at Dakota Hotels, says: “We’re excited about further developing the profiles of our VIP guests. With Shiji, we can track a guest’s entire journey, understand what’s important to them and make sure they have the best experience.”
Contact
Sell more than just rooms with Mews
What is it? Mews is a cloud-based hospitality platform designed to empower hoteliers to boost performance, maximise revenue and create unforgettable guest experiences.
What does it do? Mews Spaces enables hotels to diversify their revenue beyond traditional room bookings. Notably, 6% of revenue at Mews-powered properties comes from additional services, such as bike rentals and meeting space reservations.
With Mews Marketplace, hoteliers can access more than 1,000 apps with no connection fees, for example, SiteMinder or Booking.com, allowing them to create a customised tech ecosystem.
Mews powers more than 5,500 hospitality brands in 85 countries and recently became a certified PMS provider with Best Western Hotels.
What the industry says Rikki Hampton, head of hotels for brewer Marston’s, says: “We chose Mews for several reasons, including a great digital guest journey and the ability to automate time-consuming tasks; but it was also clear that Mews has a forward-thinking approach, which gave us confidence that it would continue to meet our needs as we grow in the future.”
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Pick and choose with Guestline
What is it? Guestline’s cloud-native products equip independent hotels with everything they need to successfully run a business: PMS, booking software, channel management and payment, F&B and procurement solutions. It is suitable for any sized hotel or group.
What does it do? Guestline integrates with more than 500 third-party solutions, including Bookassist, IDeaS, HotelREZ, ReviewPro, book4time, Assa Abloy, Cendyn, SuitePad and Zonal. Hospitality companies can pick and choose the solutions that work for their business.
Customers can be up and running with the full PMS within one week. The training team provides on-site technical support at every stage of implementation and hotel teams have access to continuous learning opportunities, from hands-on training and workshops to virtual classroom sessions within the extensive online training resources.
What the industry says Guestline has offices in the UK and Ireland and its customers include Point A Hotels, Welcome Break, Greene King, the Aviator by Tag, St Moritz hotel, the Black Boy Inn, Lindeth Howe, Conference Aston, Coombe Abbey and Dalihouse Castle.
Contact
Visit guestline.com
Email guestline.marketing@theccessgroup.com
Manage multiple areas with Rezcontrol
What is it? Rezcontrol is cloud-based hotel management software.
What does it do? The system enables hoteliers to manage bookings, rates, tasks and events all in one place, saving hours of admin so hotel teams can spend more time with guests. Most functions are available from the planner screen, and customer support is available every day of the year.
RezPay offers an intelligent, integrated and secure payment solution. Integrations are available with point of sale, restaurant reservations, events, accounts, reviews and more.
Rezcontrol prides itself on its intuitive simplicity, depth of functionality, transparent pricing and UK-based customer service.
What the industry says Since moving to Rezcontrol, the Marsham Court hotel in Bournemouth has increased its turnover by an average of £350,000 or 10% per year, and the Elms Hotel & Spa in Worcester has seen a 60% uplift in revenue from upsells and 100% in extras from the guest engagement module.
Rezcontrol is recommended by the Polizzi Collection and Fuller’s. Natasha Wildash, group accommodation strategy manager at Fuller’s, says: “We love working with a supplier who really makes us feel valued.”
Contact
Call 0330 223 1456
Visit rezcontrol.com
Book a demo calendly.com/rezcontrol-sales/rezcontrol-demonstration?month=2024-09
Eviivo enhances distribution with HyperGuest
What is it? Eviivo, which launched in 2011, provides booking and property management software for independent hotels. Eviivo’s headquarters is in London with six further offices across the world.
What does it do? Eviivo Suite allows hoteliers to manage guests, bookings and online travel agencies – such as Airbnb, Booking.com, Expedia and Vrbo – in one simple, easy-to-use platform, helping them increase revenue and occupancy and improve the guest experience.
Eviivo recently announced a new partnership with HyperGuest that will connect properties directly with travel agents, OTAs, tour operators and other travel providers, bypassing traditional intermediaries. This allows properties to maximise their exposure while maintaining greater control over their bookings and pricing.
What the industry says Eviivo is used by 27,000 accommodations with 660,000 bookings per month.
Contact
Visit eviivo.com or eviivo.com/pricing
The Technology Buyer’s Guide 2025
Booking tools How to use software to maximise efficiency in your tables or bedrooms
Food safety Tracking and recording software that takes the pain out of food safety legislation compliance
EPoS Why your electronic point of sale is at the centre of your profitability
Guestline – more than a PMS How to tackle ’zombie’ hotel tasks
Workforce management Organise shift, take care of HR and look after your staff
Revenue management Software to forecast guest room booking and uplift revenue
Photo: Anton Vierietin/Shutterstock
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