Lightspeed launches kitchen management system to help unify front and back of house

Lightspeed Commerce has launched its Kitchen Display System (KDS), which is designed to create a seamless connection between front and back of house operations.

KDS 2.0 helps restaurants stay on top of orders, streamline workflows and cut down on paper and food waste. The system is compatible with a range of hardware and allows kitchens to prioritise and manage dishes to ensure orders are completed on time.

Lightspeed’s KDS enables:

• Continuous operation (offline mode): The KDS can continue to function if an internet connection is lost, ensuring operations are not disrupted during outages.

• Real-time updates: Any changes to orders are reflected on the KDS, ensuring the kitchen is always working with the most up-to-date information.

• Seamless integration: KDS integrates with Lightspeed electronic point of sale to improve communication and data flow between front and back of house.

• Cross-platform support: Lightspeed’s KDS is compatible with iPads, tablets and other touchscreen devices.

Liam Crooks, managing director of EMEA at Lightspeed, said: “With more people dining out and restaurant operations becoming increasingly complex, technology is critical to maintaining efficiency while delivering exceptional customer experiences.

“Our next-generation KDS was designed to meet the fast-paced demands of high-volume kitchens. Lightspeed’s KDS empowers restaurateurs to focus on what matters most – delivering great food and service to their customers.”

Juan Pablo Mendez from Mimi’s restaurant in Switzerland uses the system. He said: “The greatest value of the KDS is to eliminate all distractions. You want the chef to focus on the kitchen, the cooking staff to focus on cooking, and the waiters to focus on the customers. It’s a great tool to do this.

“When I introduced the KDS in the restaurant, there was a little transition, but after two days, they were asking for more stations. Now even the waiters want a station because they can see how orders and timing work. The KDS gives me an overview and very clear instructions of what’s going on – it’s digital instructions, which are the best.”