Why better hygiene means better productivity in foodservice

When it comes to the customer experience, hygiene is often judged in the washroom. For example, a lack of hand towels or availability of soap can be frustrating for customers and leave a bad taste, even after a nice meal. In fact, washrooms are the biggest source of complaints, accounting for over 45% of the complaints that facility managers receive. The difficulty is that staff are often busy tending to customers or preparing food during service, so trips to refill washroom stations can be time-consuming.

To address this, Tork has recently launched its Tork Xpress^® Compressed Multifold hand towel refills, these are 50% compressed, so you serve more customers with every refill to save time, and improve guest and staff satisfaction. Additionally, by designing the hand towel dispensers to provide only one towel at a time, Tork is helping to reduce waste, so businesses get more from less and minimise environmental impact.

In terms of improving hygiene in the kitchen, Tork is all about helping your staff work smarter, for better results. Again this goes hand in hand with reducing your overall environmental impact, which as a business that develops disposable products, Tork sees as hugely important. This is why Tork launched its 2-in-1 Scouring and Cleaning Cloth, making light work of cleaning, even when it shouldn’t be. It combines the scouring of a sponge with the absorbency of a wiper meaning you can tackle the toughest restaurant messes with one versatile and easy-to-use product.

In addition to using the best products, it’s also key to educate staff and ensure you instil the best practices. The fast-paced nature of foodservice, and high expectations for hygiene and guest experience mean the full team is responsible for maintaining good practices. Managers need to ensure staff always have the hygiene tools and knowledge they need, and help operators and chefs discover ways to improve staff retention, save costs and do more with less throughout the restaurant.

Visit Tork.co.uk/restaurantworkflow to learn more.