Booking.com's advert on discounted hotel prices ‘was misleading', according to ASA

Booking.com has been rapped over the knuckles for not ensuring that hotel rooms on its website were available at the discounted price it advertised.

The Advertising Standards Authority (ASA) has ruled in favour of a customer who challenged whether rooms at Portland Heights Hotel & Leisure Centre, which were advertised on 4 August 2012 at "£102, save £235 for 2 nights", were available at that price.

However, although ASA said that even though consumers understood that an ad had been re-targeted to them, they would still expect the price shown to be available at the time they saw the ad. Because the complainant had not been able to obtain the offer as advertised, and because Booking.com had not been able to substantiate that that price was available at the time the customer saw the ad, the ASA concluded that the ad was misleading.

The ASA also told Booking.com that, in future, it should hold adequate evidence to demonstrate that hotels were available at the advertised prices.

BDLÂ Hotels rapped by ASA for misleading advert >>

ASAÂ slaps IHG's wrist for advertising hotel rooms excluding VAT >>

Wake-up call â€" What difference will ASA's TripAdvisor ruling make >>

Â

By Janet Harmer

E-mail your comments to Janet Harmer here. If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.catererandhotelkeeper.com/tabletalk

Catererandhotelkeeper.com jobs

Looking for a new job? Find your next job here with Catererandhotelkeeper.com jobs