Travelodge partners with Disability Positive

Hotel chain Travelodge has appointed Disability Positive to advise the company on policy and training programmes to support customers with disabilities and long-term health conditions, as well as their families.

The Cheshire-based charity will undertake a review of the full Travelodge customer journey, including searching for a Travelodge hotel, booking a room, checking in and out, and their experience in the room, bathroom and dining areas.

Craig Bonnar, chief executive of Travelodge, said: “At Travelodge we are future-facing, committed to putting our customers, colleagues and planet at the heart of our business in order to make a positive difference that really matters. We are delighted to appoint Disability Positive to help us to create a better experience for our customers living with disability and long-term health conditions and their families.”

Lynne Turnbull, Disability Positive chief executive, said: “Disability Positive is delighted to be working with Travelodge as policy consultant, to support positive change to enhance the customer experience, and move us closer to achieving our vision of a world that is disability positive.”

Founded in 1985, Travelodge operates more than 590 hotels across the UK, Ireland and Spain and almost 10,000 employees.