Join The Caterer’s Retention Webinar on 9 November

Sign up for The Caterer’s free virtual event to hear operators discuss how to truly understand their employees to sustain business growth.

The Caterer’s Retention Webinar on 9 November, sponsored by Harri, will take a deep-dive look at how hospitality operators can track employee sentiment within their teams to understand if they are happy or not.

No one wants to work in a job that causes unhappiness and dissatisfaction. Unhappiness not only impacts someone’s performance and mental health in the workplace, it costs the business in output, bottom line and all-important guest satisfaction.

Joining the webinar will be Liz Flynn people director of Cubitt House and Dan Maimone global head of customer success operations at Harri. The panel will discuss the best ways to engage and retain teams, and how technology and data analytics can be used to track sentiment and foster a happy workforce.

“In the realm of hospitality, understanding and effectively addressing the needs of the workforce holds paramount importance for bolstering employee retention, especially in the present scenario,” Flynn told The Caterer.

“A content and engaged workforce directly correlates with enhanced guest experiences and ultimately impacts the reputation and success of any hospitality establishment. Amidst current economic and societal challenges, acknowledging and balancing the diverse needs of the workforce, such as flexible schedules, fair compensation, growth opportunities, and a positive work environment, is essential. High turnover rates not only disrupt operational continuity but also incur substantial costs in recruiting, training, and onboarding new employees.

“By fostering a culture that listens to and prioritizes the well-being and aspirations of the team, hospitality organisations can cultivate a loyal and motivated workforce, leading to improved employee retention and, consequently, elevated service quality and customer satisfaction.”

Maimone added: “Understanding how your workforce is really feeling is a difficult undertaking as a business grows and expands, but operators can’t take their eyes off the ball when it comes to their employees. At the end of the day, a happy workforce drives the best guest experience, which will keep people coming back time and time again.

“In the webinar, I'll speak to HR leaders from the industry about how they are engaging employees for sustainable business growth and the big part automation can play in modern people teams.”

Join this webinar, sponsored by Harri, to hear the latest ways operators are engaging with their workforce at scale and how they are looking at ways to automate parts of this process in the future, while keeping HR communications as personal as possible.