IHG working on call centre recovery after cyberattack

InterContinental Hotels Group (IHG) has said it has made “significant progress” in recovering from a cyberattack last week.

The global hotel giant, which owns brands including Holiday Inn, Crowne Plaza, and Hotel Indigo, reported “unauthorised activity” in its technology systems on 5 September.

The company’s booking channels and other applications were severely disrupted, but its hotels remained open for business.

A spokesperson for IHG said on Monday (12 September): “At this time our web, mobile channels and OTAs have been reactivated.

“We are working hard to recover full service at the Reservations & Customer Care (RCC) call centres. Services will remain intermittent as we work to ensure the stability of our systems and we are expecting continued disruption.

“We continue to monitor the situation carefully.”

The cyberattack comes after IHG was targeted by malware designed to access data from payments cards used at the front desk of several of its franchised hotels in the United States and Puerto Rico in 2016.

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