Chef James Martin praised for response to complaint over ‘truly awful burger'

Chef James Martin has been praised for his prompt and personal response to a complaint about a "truly awful burger" served at the James Martin Kitchen in Glasgow airport.

TV presenter Ewen Cameron posted a picture of the £9.50 cheeseburger on Twitter (above) and said: "Dear @jamesmartinchef I'm not one for complaining but I feel you need to see what your name is attached to @airportglasgow. This is your cheeseburger at your restaurant & priced at £9.50! I'm guessing you'll be annoyed as you're a man who prides himself on his food."

He added: "I don't mind paying the cost if it's worth it. It's £9.50 for a burger. Nothing else comes with it. I guessed this was going to be top notch for the price. Truly awful. I've had better motorway burgers."

Martin was quick to respond posting: "Hi Ewen I have just been made aware of this as I was working. Firstly can I apologise and I can assure you I will deal with it personally. Can I ask what time this was today and did you speak to a member of the team about this at the time. I apologise once again please DM me."

Cameron thanked the TV chef writing: "I was quick to tweet my complaint to @jamesmartinchef about a burger at his establishment. Well, I just wanted to publicly thank James for the correspondence I've had with him. It was appreciated & shows he cares. Something that isn't always the case in the catering industry."

James Martin Kitchen is a premium bakery highlighting British farm ingredients and quality baking in a café setting.

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