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no-shows

In-Depth

Viewpoint: Guard against no-shows this Christmas

18 December 2023 by

With spending in restaurants down, operators need to hang on to every single booking to make this a happy Christmas, says Kirsty Morris

News

One no-show costs an average of £89, research reveals

24 July 2023 by

No-shows can cost hospitality businesses an average of £89 per lost customer, research has revealed.

Sven-Hanson Britt: Dropping deposit to £5 quickly led to no-shows News

Sven-Hanson Britt: Dropping deposit to £5 quickly led to no-shows

17 April 2023 by
Restaurant owner warns of 'heartbreaking' impact of rising no-shows News

Restaurant owner warns of 'heartbreaking' impact of rising no-shows

13 July 2022 by
Hospitality venues continue to struggle with Covid cancellations News

Hospitality venues continue to struggle with Covid cancellations

11 April 2022 by
Majority of consumers in favour of deposits for restaurant bookings to discourage no-shows News

Majority of consumers in favour of deposits for restaurant bookings to discourage no-shows

22 September 2021 by

No-shows costing hospitality £17.6b a year in lost sales News

No-shows costing hospitality £17.6b a year in lost sales

01 September 2021 by

Customers booking tables and then not turning up is costing the hospitality industry an estimated £17.6b[...]

Greater Manchester pub hit by fake bookings reports 42 no-shows in one day News

Greater Manchester pub hit by fake bookings reports 42 no-shows in one day

05 July 2021 by

The Black Ladd pub in Oldham saw 42 no-shows in one day last week after the[...]

Restaurants introduce pay-before-you-eat policy as ‘safety net’ after lockdown News

Restaurants introduce pay-before-you-eat policy as ‘safety net’ after lockdown

22 March 2021 by

Some restaurants and suppliers have begun taking upfront payment for meals and produce as a “safety[...]

Restaurant cancellations halve in two weeks as consumer confidence climbs News

Restaurant cancellations halve in two weeks as consumer confidence climbs

06 August 2020 by

Consumers are now more likely to honour their eating out reservations than they were when venues[...]

Products

Personal booking confirmation calls key to tackling no-shows, research finds

Around 74% of consumers would be more likely to respond to a personal telephone message from the owner of a business than a standard text message to confirm or cancel their booking, independent consumer insight by One Call to All has found."

31 July 2020 by
Industry unites behind 'no more no-shows' plea News

Industry unites behind 'no more no-shows' plea

17 July 2020
by

The industry has united in a call for 'no more no-shows', after customers failing to turn up for bookings blighted its opening weeks and was described as a “gross act of negligence on the part of the customer”.

No-shows continue to blight hospitality's reopening as Paul Ainsworth says 'disappointed doesn't even cut it' News

No-shows continue to blight hospitality's reopening as Paul Ainsworth says 'disappointed doesn't even cut it'

15 July 2020
by

Paul and Emma Ainsworth have been left shocked and “disappointed” after 27 guests failed to keep their bookings at the Mariners pub in Cornwall, despite repeated industry-wide calls to end no-shows.

‘It’s pretty devastating’: The Vineyard considers additional measures to stop no-shows News

‘It’s pretty devastating’: The Vineyard considers additional measures to stop no-shows

13 July 2020 by

The Vineyard hotel in Stockcross, Berkshire, is among those considering the introduction of deposits for restaurant[...]

Operators issue no-show pleas after hundreds of guests fail to turn up on first day of opening News

Operators issue no-show pleas after hundreds of guests fail to turn up on first day of opening

08 July 2020 by

Operators have issued pleas to guests after hundreds failed to show up for bookings on their[...]

Liverpool restaurant Maray bans bookings of fewer than six to combat no-shows News

Liverpool restaurant Maray bans bookings of fewer than six to combat no-shows

03 December 2019 by

Small plates restaurant Maray in Liverpool’s Bold Street has banned removed bookings for groups of fewer[...]

OpenTable launches campaign as a third of diners admit no-showing Restaurant

OpenTable launches campaign as a third of diners admit no-showing

19 February 2019 by

Restaurant

Diners don't appreciate the value of hospitality, restaurateur claims

24 December 2018 by
Huge increase in restaurants taking credit card details but some diners still turned off Restaurant

Huge increase in restaurants taking credit card details but some diners still turned off

21 November 2018
by

Feeling festive? How businesses are readying themselves for the season Restaurant

Feeling festive? How businesses are readying themselves for the season

20 November 2018
by

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