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Sven-Hanson Britt: Dropping deposit to £5 quickly led to no-shows

17 April 2023 by

Chef Sven-Hanson Britt has said dropping the £50 booking deposit for his London restaurant to just £5 caused a huge rise in no-shows and cancellations and led to the reservation process becoming ‘dark and negative’.

News

Restaurant owner warns of 'heartbreaking' impact of rising no-shows

13 July 2022 by

A restaurant owner hit by 20 no-shows in one night has warned of its impact on small businesses.

Hospitality venues continue to struggle with Covid cancellations News

Hospitality venues continue to struggle with Covid cancellations

11 April 2022 by
Majority of consumers in favour of deposits for restaurant bookings to discourage no-shows News

Majority of consumers in favour of deposits for restaurant bookings to discourage no-shows

22 September 2021 by
No-shows costing hospitality £17.6b a year in lost sales News

No-shows costing hospitality £17.6b a year in lost sales

01 September 2021 by
Greater Manchester pub hit by fake bookings reports 42 no-shows in one day News

Greater Manchester pub hit by fake bookings reports 42 no-shows in one day

05 July 2021 by

Restaurants introduce pay-before-you-eat policy as ‘safety net’ after lockdown News

Restaurants introduce pay-before-you-eat policy as ‘safety net’ after lockdown

22 March 2021 by

Some restaurants and suppliers have begun taking upfront payment for meals and produce as a “safety[...]

Restaurant cancellations halve in two weeks as consumer confidence climbs News

Restaurant cancellations halve in two weeks as consumer confidence climbs

06 August 2020 by

Consumers are now more likely to honour their eating out reservations than they were when venues[...]

Personal booking confirmation calls key to tackling no-shows, research finds Products

Personal booking confirmation calls key to tackling no-shows, research finds

31 July 2020 by

Around 74% of consumers would be more likely to respond to a personal telephone message from[...]

Industry unites behind 'no more no-shows' plea News

Industry unites behind 'no more no-shows' plea

17 July 2020 by

The industry has united in a call for 'no more no-shows', after customers failing to turn[...]

News

No-shows continue to blight hospitality's reopening as Paul Ainsworth says 'disappointed doesn't even cut it'

Paul and Emma Ainsworth have been left shocked and “disappointed” after 27 guests failed to keep their bookings at the Mariners pub in Cornwall, despite repeated industry-wide calls to end no-shows."

15 July 2020 by
‘It’s pretty devastating’: The Vineyard considers additional measures to stop no-shows News

‘It’s pretty devastating’: The Vineyard considers additional measures to stop no-shows

13 July 2020
by

The Vineyard hotel in Stockcross, Berkshire, is among those considering the introduction of deposits for restaurant guests as late cancellations and no-shows continue to blight hospitality’s reopening weeks.

Operators issue no-show pleas after hundreds of guests fail to turn up on first day of opening News

Operators issue no-show pleas after hundreds of guests fail to turn up on first day of opening

08 July 2020
by

Operators have issued pleas to guests after hundreds failed to show up for bookings on their first days of opening.

Liverpool restaurant Maray bans bookings of fewer than six to combat no-shows News

Liverpool restaurant Maray bans bookings of fewer than six to combat no-shows

03 December 2019 by

Small plates restaurant Maray in Liverpool’s Bold Street has banned removed bookings for groups of fewer[...]

OpenTable launches campaign as a third of diners admit no-showing Restaurant

OpenTable launches campaign as a third of diners admit no-showing

19 February 2019 by

Diners don't appreciate the value of hospitality, restaurateur claims Restaurant

Diners don't appreciate the value of hospitality, restaurateur claims

24 December 2018 by

Huge increase in restaurants taking credit card details but some diners still turned off Restaurant

Huge increase in restaurants taking credit card details but some diners still turned off

21 November 2018 by

Restaurant

Feeling festive? How businesses are readying themselves for the season

20 November 2018 by
No-shows leave restaurants up to a third empty on Mother's Day Restaurant

No-shows leave restaurants up to a third empty on Mother's Day

12 March 2018
by

Chef Mark Greenaway introduces deposit scheme to combat no-shows Restaurant

Chef Mark Greenaway introduces deposit scheme to combat no-shows

23 February 2018
by

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