concierge

Hotel Catey-winning concierge Alan Noone joins the Stafford London

16 December 2021 by Emma Lake

The Stafford London has appointed Hotel Catey award winner Alan Noone to be its executive head concierge.

Is this the death of the old-style concierge?

01 December 2021 by Rosalind Mullen

Friendly face, sage dispenser of local knowledge or even confidant, the concierge is the time-honoured go-to for guests. But digitisation has taken over the practical side of the job, so how has the role changed, asks Rosalind Mullen

News

Cadogan hotel’s Toru Machida appointed president of the Golden Keys Society

03 August 2021 by Katherine Price

News

Corporate Receptionist of the Year 2020 open for entries

14 January 2020 by Andrew Andronicou

News

Simon Thomas of the Lanesborough scoops Lifetime Achievement at concierge awards

28 October 2019 by Janet Harmer

Inaugural Corporate Receptionist of the Year award names first winner

10 May 2019 by Vincent Wood

Sponsored article: Corporate Receptionist of the Year finalists

Golden touch: Madeleine Calon, head concierge at the St James's Hotel & Club in London's Mayfair, on why her role will always be essential to hotels

18 January 2019 by Rosalind Mullen

In-Depth

Hotel Cateys 2018: Concierge of the Year – John Andrews, the Goring

30 November 2018 by News Desk

Technology

Secret service: how to use chatbots and AI to run your business

For many people, artificial intelligence (AI) conjures up an image of scary humanoid robots taking over the world. But for a growing number of hoteliers, AI's increasing sophistication and ability to crunch through huge amounts of data, learning as it goes, is not so much scary as game-changing."