Keep it in the family: how generations work together in family-run hotels

Much like everyday family life, a family-run business can operate as one mind, with all members pulling together. But clashes in opinion can expose rifts in relationships. Rosalind Mullen speaks to the generations behind four hotels to discover where family stops and business starts.

If you followed the saga of the Barclay family's sale of the Ritz London last year, you will have been treated to a fairly extreme example of how emotions and mistrust can run high in a family-owned business.