Serviceline (part of the AFE Group) has announced that Duncan Grocott has been appointed as managing director of the company.
Grocott moves into the role having previously holding the position of service director at Serviceline, and prior to joining the company in August 2016 four years as vice-president for service at Caljan Rite-Hite, a 24/7 service operation within the postal and logistic sectors.
Speaking about his appointment Grocott said: "As a pure service business, service is what we do! It isn't a bolt on to a wider product offering. Our strength lies in our ability to harness an extensive national team of directly employed engineers and specialists to provide support for a wide range of catering and refrigeration equipment, regardless of manufacturer."
AFE Group chief executive officer, Tim Smith stated: "Duncan has demonstrated a strong appreciation of the service issues faced within the business and is committed to spearheading Serviceline forwards. He will work very closely with Graham Skinner, sales and marketing director and Linda Scothorn, HR and administration director as the key Serviceline board personnel."
Grocott added: "The marketplace is changing. Customers have increasing expectations on our ability to respond promptly and achieve a first-time fix. Likewise, our ability to understand customer needs and adapt our offering is essential. Put simply, customers look to Serviceline for asset performance and assurance, enabling the customer to get on with what they do best."