Free places at skills seminar

21 September 2006
Free places at skills seminar

I read with great interest the findings of the 2007 Zagat Survey London Restaurants guide (Caterer, 14 September, pages 8 and 9), and Tim Zagat's call for the restaurant industry to address the issue of bad service - following the survey's revelation that 65% of punters' complaints related to this issue.

He believed that it stemmed from a lack of training. Given this fact, I have good news for Mr Zagat and London's restaurateurs. The HCIMA is staging one of the association's acclaimed ongoing series of Small Business Seminars on this very subject.

Customer Service Skills: Top Tips for the Christmas Trade is the title of the HCIMA's latest SME event (, which is to be held on 23 November at the Bankside EC2 Restaurant, London.

The seminar speakers - who will be talking on how to sharpen service skills, in preparation for one of the busiest times of the year for restaurateurs and the hospitality industry generally - will include: Mark Jones, general manager, Whittlebury Hall Hotel and Spa, Northamptonshire; and Steve Samuel, managing director of the Gayton Group and lead trainer for Hospitality Assured, the HCIMA-championed standard for service and business excellence in hospitality, that focuses on the customer experience.

The HCIMA believes so strongly in the importance of enhancing customer service skills that we are offering a special deal to Caterer readers who reserve their places at the seminar by 31 October (quoting the magazine). We propose to waive the £75 seminar attendance cost for non-HCIMA members, so Caterer readers can join HCIMA members in attending free of charge.

For bookings, please contact: or visit:

Petra Clayton
Director of marketing and communications, HCIMA, Sutton, Surrey

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

As a current holder of the Queen’s Award for Enterprise, Jacobs Media Group extends its condolences on the passing of Queen Elizabeth ll.

Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking