Marriott Hotels

13 January 2006
Marriott Hotels

As an associate ("member of staff"), you will enter your workplace greeted by a clean, smart heart of house area, a calm and relaxing staff restaurant ("the Backstage Café) and many noticeboards which inform you of promotions, recognition programmes, successes, ideas for improvements, work within the community, and much more.

Opened nearly 18 months ago, the hotel is developing to be a renowned location for hotel services, and for employment. For the hotel opening , 88% of our management team transferred from other Marriott properties around the world, therefore immediately nurturing the culture and standards which are set to ensure our associates and guests receive fair and consistent treatment.

Not only this, in the past 10 months alone 9 associates and managers transferred to us from other Marriott properties, 28 people were promoted, and 8 associates transferred from one department to another. This is statistical proof that Marriott can offer a career to people who are determined, focused and care.

Communication is an essential part of everyday hotel life. We hold bi-monthly town hall meetings and quarterly 'balanced score card meetings' where the results of the hotel for the past three months are presented and discussed. Other examples of informing and developing our associates are daily 15 minute training sessions, monthly department meetings, 6 monthly performance reviews and career chats and our 'Kirk and Harty ("work and party") Committee' - a group of department representatives who focus on work and social matters.

Training our supervisors and managers to guide and develop our people is a real focus at the hotel. Since the opening, we have run 3 rounds of 'Essential Skills' which consists of 10 modules focused on developing the people skills which are so important in encouraging success. Other leadership classes coupled with a tuition aid programme which supports learning in external institutions reinforces our philosophy of 'hire a personality and train the skills.' Guest facing associates enjoy a range of empowering and confidence building training, which is both on the job and in the classroom.

Taking care of our associates and in turn they will take care of our guests' is Marriott's underlying principle. Giving our people to knowledge, the confidence and the opportunity to take total ownership in their role takes good leadership and delegation. In valuing our associates and managers ideas and comments, we take time to let our associates to inspire us and be part of the driving force in taking our business forward.

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