Entries for Caterer and Hotelkeeper‘s Hotelier of the Year award, sponsored by Casna Group, close this Friday (15 July).
The award celebrates the UK's most exceptional hotelkeepers, and winning Hotelier of the Year represents the pinnacle of a career in hotels. Now in its 28th year, the award is given to an individual displaying the management, leadership and communications skills required to manage a hotel at the highest levels of excellence, along with a commitment to employees and the industry at large.
Successful hoteliers are a rare breed. Not only are they multi-talented, but they also take on each and every task with enthusiasm and inspirational zeal, no matter how taxing the challenge. That's why previous winners of the Hotelier of the Year award are elite operators, able to turn their hand to any aspect of a hotel's operation. They are men and women at the pinnacle of their profession, capable of managing the smooth and successful running of a hotel with a smile for guests and support for staff.
The 2011 Hotelier of the Year is likely to display many of the following skills and qualities:
â- Demonstrates fair and decisive leadership skills.
â- Excellent communicator.
â- Well respected in the industry.
â- Exemplary business track record.
â- Innovative and creative.
â- Strong attention to detail.
â- Manages by example.
Hotelkeeping skills â- Runs well-maintained hotel that consistently surpasses its competitors.
â- Consistency of delivery: ensures all guest stays exceed expectations.
â- A personal touch with guests.
â- Offers value for money.
â- Develops and introduces new services to enhance customer experience.
Commitment to employees â- Focuses on developing employees' careers and maximising potential.
â- Willing to impart knowledge to employees.
â- Organises staff surveys and acts on them.
â- Empathic and approachable.
Commitment to industry â- Supports government initiatives to promote hospitality as career of choice and raise standards of training.
â- Engages with local community to promote industry.
â- Supports hospitality organisations and events both personally and with his/her hotel/business resources.
Social responsibility â- Contributes personally, and with hotel resources, to help charitable initiatives; involves staff in charitable/community events.
â- Has well communicated and effective environment policy
Do you know of a hotelier that embodies many of the above qualities? Please go to www.hotelcateys.com to make your nomination.
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