Guest banned from Hilton hotel after leaving lewd booking system comment

05 March 2014 by
Guest banned from Hilton hotel after leaving lewd booking system comment

A hotel guest has been banned from a Hilton hotel after making a lewd claim on its booking system.

Jason Payne responded to a question about pets by saying he had a "large snake in his trousers" on an online booking form for the Hilton in Basingstoke, Hampshire.

Having spent the night there in February, the software consultant received an email saying he would not be welcome again.

Front office manager Cathrin Wurst said in the email: "As an employer, we are not willing to accept that our team members are ever put in an uncomfortable situation, due to the abusive language a guest uses talking to them, writing to them or even on the booking form they fill in online.

"As you will understand, the booking comment made on your booking: ‘There's a large trouser snake in my trousers. Hope that's OK' is neither appropriate when making a hotel booking, nor is it funny.

"At reception, the team members are required to confirm any requests or comments the guests have made in their bookings, which means any comment you make will most definitely get read (out), and I cannot interpret putting a comment like this onto a booking in any other way than trying to embarrass the person who will read it."

Payne said that it had been a joke and he didn't realise the hotel team would read it.

In a statement Hilton said: "Hilton Basingstoke continues to operate a legitimate pet-friendly policy, and the guest is welcome to check in at the many other properties in the Hilton Worldwide portfolio."

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