Front office manager

What does this job involve?

• Managing a team of receptionists and making sure the front desk offers a warm welcome, and a speedy, efficient check-in and check-out.
• You may also be responsible for telephone sales. Even in large hotels, the department may take sales calls outside office hours.
• Shift work and rota planning
• Dealing with customers, particularly when they come to the desk to complain

What skills and attributes do I need?

• Communication skills
• A calm a level head in stressful and awkward situations
• People-management skills
• Organisation skills

How can I get this job?

There are a number of vocational courses available and many hotel companies offer training programmes for reception staff to gain the specific skills they require. These may include telephone skills and handling complaints.