Don't promote more staff turnover

02 February 2006
Don't promote more staff turnover

The first tip from Supranational on revitalising your hotel was to "bring in new operations and marketing managers every five years to encourage fresh thinking and new ideas" (Side Orders, Caterer, 19 January, page 16).

I'd be understating it if I said this is a sweeping generalisation. We are already an industry of excessively high staff turnover, with correspondingly high recruitment costs. Now we're being encouraged to swap key managers even if they're doing their jobs well and in many cases are the reasons customers come back!

What about cross-training managers on other aspects of the business, encouraging new ideas and fresh thinking from existing staff, or even bringing in a consultant to provide a fresh pair of eyes to aid seasoned, loyal and effective managers?

Martin Evans
The Tourism Business, York
Have your say
Click here to e-mail your comments. The editor reserves the right to edit comments.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking