Customers welcomed our non-smoking policy

03 February 2006
Customers welcomed our non-smoking policy

I have read with interest the debate on smoking in our trade and national press and thought I would share our experiences, which may help those establishments wavering about what to do.

Missenden Abbey Conference Centre adopted a no-smoking policy in its bedrooms approximately seven years ago. Our restaurant, meeting rooms and coffee lounges had been non-smoking before then. Negative comment from guests was zero. The only smoking area in the building was the bar.

During the early part of 2005 the debate really hotted up. We read of fights in the Cabinet, profit warnings from some operators and civil rights arguments for both sides of the debate. I desperately wanted the Government to make a decision and ban it completely. This would then allow me to hide behind the veil of bureaucracy. Regrettably, the issue was fudged. We had to make our own decision.

Brave souls that we are, in January we went completely non-smoking. We have not heard one dissenting voice. Our customers have welcomed it, and we have provided a safer, cleaner environment for our guests and staff.

I believe we are one of the first dedicated conference centres in the UK to have adopted such a policy. Resisting such a move is akin to trying to push water up a hill.

Steve Crawford
Centre director, Missenden Abbey Conference Centre

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking