Motivate staff by making sure they're part of a team

22 June 2006
Motivate staff by making sure they're part of a team

I was interested to read the article on motivation (Caterer, 15 June, page 26). When I started in the trade I was a management trainee with J Lyons and Co. Henry Gluckstein, who was a director, told us all the only motivation you needed was to see satisfied customers leaving your unit - motivate yourself with extra special service to the customer, and be proud to be part of the team.

As with Peter Tyrie of the Eton Collection, we were multi-task managers. We would go from being toilet cleaners to unit manager and back again in 24 hours.

Over the years I have never forgotten how great it was to work with a good company. I have always taught managers who worked for me how to do my job. Why be frightened of everyone knowing what an important part of the team they are? Money is not the be-all and end-all of motivating staff, it just helps.

When I had a large region of units to look after, it was the cleaner I wanted to know about before I arrived - it's the most important job in any establishment. Treat people like you would want to be treated, empower, praise, share good and bad and try to understand their lives.

To be motivated we need to be wanted and part of the team.

Dudley R Seale Consultant, DRS Leisure, Minehead, Somerset

Have your say
Click here to e-mail your comments. The editor reserves the right to edit comments.

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.


Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking