Institute of Hospitality introduces accessibility training films

20 June 2013 by
Institute of Hospitality introduces accessibility training films

Three training films have been produced by the Institute of Hospitality to highlight the benefits of improving service for disabled guests.

The films are designed to point out the steps operators can take to ensure that they are welcoming to all guest, without making expensive alterations to their business.

Hosted by permanent wheelchair user Arnold Fewell, managing director of AVF Marketing, the films have been endorsed by VisitEngland and can be used as part of staff training in providing an accessible welcome.

Ross Calladine, head of business support at VisitEngland, said: "These excellent short films will help tourism businesses harness the high value accessible tourism market. They contain useful insights and top tips for hotel staff."

Fewell added that the films explain good customer care. "For a disabled person small details can make the difference between a reasonable stay and a great stay," he said.

Institute of Hospitality chief executive Peter Ducker said: "Research shows that many of us are afraid of causing offence or not knowing what to do when interacting with a disabled person. These films provide staff with essential but often overlooked knowledge and will give them the confidence to deliver a truly high standard of service to disabled guests."

To watch the films go to www.youtube.com/VisitEnglandBiz

Peter Ducker appointed Institute of Hospitality chief executive >>

Institute of Hospitality and People 1st launch new higher apprenticeship >>

The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking