Elior boss Tim Hammond to leave the business

30 January 2014 by
Elior boss Tim Hammond to leave the business

Foodservice firm Elior UK has announced a change of leadership with managing director Catherine Roe set to replace Tim Hammond at the top.

The news came as the company declared £140m of new and retained business since October 2013.

Hammond (pictured) will hand over the chief executive reins to Roe over the next few months, before returning to the care sector as CEO of Four Seasons Health Care. Hammond joined Elior three years ago from his role as managing director of Barchester Healthcare. He replaced Michael Audis.

Commenting on today's announcement, Hammond said: "It has been an honour and a pleasure to work with the wonderful people at Elior, and I'm delighted by what the team has achieved. Now is the right time to hand over to Catherine, who I know - with the excellent team - will continue to deliver rapid growth by focusing on the whole customer experience.

"I have never left a job in which I have been as happy as this one. At the same time, I am very excited about returning to the care sector and the opportunity to help older people in need to get the care and support they deserve."

Roe, who has been at Elior for nine years, added: "I am relishing the opportunity of leading Elior in the UK, continuing along the successful path set by Tim and working with the great people who make this organisation the best place to work in our industry."

A legacy that Hammond leaves behind is the Elior mission "to deliver great customer experiences", the company said. Hammond, Roe and the Elior management team developed a strategy to achieve this aim through motivated and well-trained staff.

Their efforts were rewarded when Elior became the first contract caterer to be named in the Sunday Times Top 25 Best Big Companies to Work For.

Daily satisfaction was measured nationally under Hammond's leadership, and the company said that scores rose from 77% to 88%, leading to client retention rates rising to around 95%.

The caterer successful won £60m of contract extensions as well as £80m of new business, both in the last four months.

Elior chief executive Michael Audis replaced >>

Elior UK launches new Ellipse brand to provide reception services >>

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