Staffing and engagement: How staff impacts hospitality businesses

Staffing and engagement: How staff impacts hospitality businesses

This report explores current sentiment around staffing and the challenges associated with recruitment and retention in hospitality. It highlights the widespread fears among operators of labour shortages, with the majority citing it as their top concern this year. The research, powered by CGA, also reinforces the importance of staff engagement, the value of great service and the importance of a diverse workforce to the success of any hospitality business.

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking