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Peter Hancock

Reporter

In-Depth

Viewpoint: Peter Hancock says accentuate the positives

02 September 2021 by

Covid may be a crisis unique to our age, but its effects and outcomes do have the slight advantage of bringing about some lasting good for the hospitality industry, says Peter Hancock.

In-Depth

Flattery will get you everywhere, says Peter Hancock

25 February 2021 by

Tense times may mean angry words, but operators should be able to display the politeness that they would normally show their customers, says Peter Hancock.

Viewpoint: Filling each unforgiving minute In-Depth

Viewpoint: Filling each unforgiving minute

18 June 2020 by
Viewpoint: A maître d’ with perfect composure In-Depth

Viewpoint: A maître d’ with perfect composure

27 February 2020 by
We're all in this together, says Peter Hancock In-Depth

We're all in this together, says Peter Hancock

07 January 2020 by
Viewpoint: Pendulum swings in workers’ favour In-Depth

Viewpoint: Pendulum swings in workers’ favour

20 November 2019 by

Viewpoint: Changes for the better Hotel

Viewpoint: Changes for the better

02 August 2019 by

Viewpoint: Winners and losers Hotel

Viewpoint: Winners and losers

05 July 2019 by

Viewpoint: A job for life…why not? In-Depth

Viewpoint: A job for life…why not?

14 June 2019 by

With the industry's staff shortage only set to worsen after Brexit, Peter Hancock asks why we[...]

Viewpoint: let's not play the blame game In-Depth

Viewpoint: let's not play the blame game

13 April 2019 by

Hotel

Viewpoint: Hotels should be a haven when it comes to privacy

22 February 2019 by
Viewpoint: Obsession over detail stems from the top Hotel

Viewpoint: Obsession over detail stems from the top

06 January 2019
by

Viewpoint: How to surf the room rate waves In-Depth

Viewpoint: How to surf the room rate waves

12 November 2018
by

With the sale of hotel rooms beginning to resemble the stock market, revenue managers must resist dumping their rooms at low rates

Viewpoint: How to truly reach your audience In-Depth

Viewpoint: How to truly reach your audience

06 July 2018 by

Viewpoint: Why the hang-up about sales calls? In-Depth

Viewpoint: Why the hang-up about sales calls?

18 May 2018 by

Viewpoint: The manual guide to hotelkeeping Hotel

Viewpoint: The manual guide to hotelkeeping

01 April 2018 by

Viewpoint: Man vs machine In-Depth

Viewpoint: Man vs machine

13 February 2018 by

In-Depth

Book review: ‘Secret Service' by Fred Sirieix

12 January 2018 by
Viewpoint: A new year's resolution In-Depth

Viewpoint: A new year's resolution

03 January 2018
by

Viewpoint: Size matters when it comes to everything running smoothly In-Depth

Viewpoint: Size matters when it comes to everything running smoothly

01 December 2017
by

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