Ben Walker
Workforce management: "It’s the ease of having everything at your fingertips"
The latest technology works with your staff to create sympathetic shift patterns and make everyday tasks easier
Spotlight on: Total revenue management
One system to rule them all may seem like a tough quest, but new advances mean total revenue management strategies are easier than ever
How to price a hotel room
10 ways to maximise winter World Cup revenue
A circular economy creates the ultimate sustainable loop
Property management systems to improve guest experience
The latest property management systems could help you improve the guest experience and cut costs. Here[...]
Hotels turn unused rooms into co-working spaces
Business travel took a hit during the pandemic, but savvy hotels saw that renting out rooms[...]
Count the cost: how to manage ever-increasing business costs
The perfect storm of price increases means operators are seeing things get dramatically more expensive. Ben[...]
Use customer data platforms to mine data at a granular level
Hospitality venues can use CRM and CDP systems to understand their customers better, tracking website and[...]
Technology Prospectus 2022: How to centralise your data
The Ackroyds are regulars. They come to your restaurant almost every week. Dennis Ackroyd always orders one of your more expensive red wines and Jacqueline loves the fish dishes. They are on friendly terms with your waiter Riccardo. "
How hotels can attract the event, conference and corporate travel market post-Covid
How can hotels attract corporate clients in a post-pandemic world, and what is the future for events and conferences? Ben Walker discovers what services and processes business travellers are looking for.
Let’s do lunch: How workplace caterers are remoulding for the post-pandemic worker
Contract caterers are offering flexible contracts, quality food and new technology, working alongside clients to tempt employees back into workplaces. We discover the future for B&I catering.
Culture change: the female GMs finding opportunity in the Middle East
Although currently only 16% of middle and senior management positions in the UAE are held by[...]
Can hospitality move to a four-day week?
A lack of work-life balance is often cited as a downside of working in hospitality, but[...]
The bright side of Brexit: operators and suppliers on the opportunities for UK business
Love it or hate it, the United Kingdom has left the EU. We discover what positives[...]
Bright sparks: the operators leaving the big energy suppliers behind
The UK is racing ahead with renewable energy, to the point where it’s now usually the[...]
Can't get the staff: the rules for hiring from overseas after Brexit
While recruitment might be the last thing on some operators’ minds, the new rules for EU immigration are set to dramatically change the way the industry hires. "
Marcus Rashford and the caterers feeding vulnerable schoolchildren
Footballer Marcus Rashford has been applauded for the work he has already done in protecting and feeding vulnerable children, and now it’s time to take his fight further, to combine his enthusiasm with caterers’ expertise in the campaign to end[...]
Safety first: How housekeeping departments are adapting to the new normal
Housekeeping has now been elevated to maybe the most important service a hotel can offer, offering not just cleanliness, but customer confidence too.
Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.
The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.
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